Refund policy

Returns & Refunds Policy

At Printz, your satisfaction is our priority. Because every product is custom printed to order, we do not accept returns unless:

The item arrives damaged
The item is defective
There is an error on our part

To report a damaged or defective item

Your order number
A brief description of the issue
Clear photos of the product and packaging

We will issue a replacement or refund after review.

Refunds & replacements

If eligible, you will receive either a full or partial refund (processed within 5-7 business days) to your original payment method, or a replacement at no extra cost.

Non-returnable items

Items printed with customer-submitted design errors or typos
Items returned without approval
Claims made after the 7-day window

Order cancellations

Orders may be canceled within 2 hours of purchase. After this window, production begins and cancellation is no longer possible.